Mall Of The Emirates Launches Hands Free Shopping Service


Hands Free Shopping service was just launched at Mall of the Emirates and it is not like online shopping. The service invites shoppers to drop off their shopping bags and collect them later or have them delivered anywhere at their convenience.

The unique service is available exclusively at Mall of the Emirates and is designed with every type of shopper in mind; whether you’re a parent strolling the mall with the little ones, a keen shopper looking for some relief, or a tourist looking to have your shopping delivered directly to your hotel at a later time, Hands Free Shopping takes the strain away whilst you continue to shop, dine or catch up with friends.

The Hands Free Shopping service is the first of its kind in the region introduced at Mall of the Emirates as a pilot program in December 2016, and according to a mall survey, customer satisfaction is already at 95% with many customers praising the ‘wow’ effect of getting their bags delivered at the click of a button in a few minutes anywhere, anytime. The remaining 5% of respondents were pleased with the overall service.

Hands Free Shopping compliments the mall’s existing service portfolio such as the fleet of luxury chauffeur driven vehicles offering a comfortable and private mode of transport to and from the mall, as well as the conveniently located valet parking service and VIP waiting lounge.

Hands Free Shopping is powered by Fetchr, one of the most successful and innovative regional start-ups that combines its logistics, technological and digital expertise to deliver customer-centric solutions. The partnership delivers a unique customer centric omni channel experience through an impressive physical and digital setup never seen before in any mall. 

How it works:

Shoppers can drop off bags at the Hands Free collection desks located around the mall. With peace of mind, all items will be securely sealed in the mall by Fetchr representatives who will arrange delivery or collection depending on your preference. Delivery can be conveniently scheduled using the Mall of the Emirates mobile app or calling the Hands Free Shopping team on 04 801 8188, twenty minutes before leaving the mall. Shoppers can also use the Fetchr app to request home delivery. Storing bags at the collection desks is absolutely free, while competitive same day and next day delivery rates to hotels and residences in Dubai and other Emirates in the UAE will be applied.


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