dnata has been presented with three prestigious titles at the 2013 World Travel Awards, including Middle East’s Leading Business Travel Agency; Middle East’s Leading Tour Operator and the UAE’s Leading Business Travel Agency.
The awards, presented at a gala dinner in front of the region’s leading travel groups, are voted on by travel and tourism professionals worldwide and recognise commitment to service excellence. This is the second consecutive year dnata has been recognised by the World Travel Awards as a leader in the region.
Each of dnata’s three awards acknowledges a year of growth and continued success. With over 40 retail locations in the Middle East, dnata is The Middle East’s Leading Business Travel Agency. Across the region, dnata’s roster of business travel clients continues to grow, with more and more multinational organisations choosing dnata. In 2012 dnata’s business travel sales surpassed AED 1 billion, highlighting the company’s popularity among corporate travellers.
Organised or partially organised tours continue to be very popular and dnata has made great effort to provide a variety of tour packages with a wide choice of destinations both within the Middle East and worldwide. With options ranging from romantic rail journeys to adrenalin-fuelled sporting pilgrimages, dnata’s expertise and product variety are well represented by the title of The Middle East’s Leading Tour Operator.
In order to extend its customer service reach, dnata also continues to establish GSA agreements with a variety of hotel and travel businesses including Rocky Mountaineer, Costa Cruises, Hertz and many others to ensure dnata customers are well catered for in any situation or destination.
Global supplier relationships also play an instrumental role in dnata’s successful reign as the UAE’s Leading Business Travel Agency. In a time where many corporations are taking travel management in-house, dnata continues to secure global accounts based on the value of its Travel Management Solutions and regional experience.
“For the second consecutive year our hard work and dedication to our customers has been recognised by the World Travel Awards,” said Abdulla Tawakul, Senior Vice President, dnata. “What sets dnata apart from the competition is exceptional customer service. Above all, dnata is committed to service quality—it’s the foundation of our success and is how we will continue to grow.”
The World Travel Awards are considered the most comprehensive and prestigious in the global travel industry, with the gala a highly regarded forum to acknowledge, reward and celebrate the enormous achievements found in all sectors of the global travel industry.