Dnata Travel Roll-Out Marhaba Services Across All GCC Outlets


Dnata Travel outlets across the GCC have added exclusive Marhaba meet and greet services to their portfolio of extensive travel management services, for passengers travelling to Dubai International Airport.

Established in 1991, Marhaba offers a premium ‘meet and greet’ service for individuals, families and VIPs travelling to and from Dubai International Airport. This announcement enables passengers to directly book a range of meet and greet services, tailored to their specific needs, at any Dnata Travel outlet in Bahrain, Saudi Arabia, Kuwait, Oman and Qatar. Until now, this service could only be purchased online or from Dubai.

Jon Conway, Divisional Senior Vice President for Dnata Airport Operations, said; “Demand for this exclusive meet and greet service has steadily grown from GCC based passengers commuting to Dubai over the past year. We are very pleased to work with our sister company, Dnata Travel, to allow travellers the convenience of booking all their travel requirements through the one outlet.”

Marhaba handles over half a million customers per year with packages for every type of traveller – tourists, families, VIP passengers and corporate business clients. Comprising over 300 staff of various nationalities, who are easily recognised by their distinctive yellow jackets, Marhaba Agents undergo special training in various aspects of the airline industry, airport operations and customer care, resulting in the highest levels of professional service and knowledge for customers.

Abdulla Tawakul, Senior Vice President – Corporate and Regional Network, Dnata Travel Services, said; “Whether travelling for the first time to the UAE or welcoming parents or ailing relatives, Marhaba services ensures passengers receive stress-free airport assistance at any of Dubai International Airport’s three terminals.”

“The ability for our customers to directly purchase Marhaba services across outlets in the GCC is another initiative we have implemented as we aim to better facilitate a one-stop shop for all our customer travel needs,” he added.

The range of Marhaba services now available at Dnata Travel outlets across the GCC include; ‘Standard Meet and Greet’ package; ‘Diamond’ package which also includes porterage; ‘Family’ package; ‘Personalised Service’ package, which includes Marhaba Lounge access; ‘Transfer Service’ package, specifically for transiting passengers; and the ‘City Stop’ package for passengers in transit for more than eight hours who would like to visit the city of Dubai, (includes a 96-hour visa, hotel accommodation, ground transfers and the Marhaba ‘Meet and Greet’ service on departure).

Dnata’s considerable scope of activities includes business travel management, worldwide tour operations, hotel sales and marketing representation, group and incentive arrangements, sports and active holiday programmes, offshore and marine services, government and corporate travel, and general travel – all retailed through more than 202 well-located outlets. Its success lies partly in an extensive network of partnerships that allows Dnata to provide tailor-made solutions to meet the travel demands of its customers.

More information about Marhaba products and promotions can be obtained from the website: www.marhabaservices.com . Marhaba Services can be booked online at www.dnata.com, at any Dnata Travel outlet, or at the Marhaba Sales Counter at Dubai International Airport.


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