Now You Can Transfer DEWA Account from One Property to Another


Dubai Electricity and Water Authority (DEWA) has launched the Transfer of Electricity and Water Service (‘Move To’ service), which allows all residential, commercial and industrial customers to transfer their current electricity and water accounts to their new location. Additionally, customers can transfer their deposit and data, when moving from one property to another, within Dubai, by submitting an Ejari contract, without the need to submit any additional documents, or visit DEWA offices.

The new service enables customers to deactivate electricity and water services within the existing premises, and activate electricity and water services for the new premises, through DEWA’s smart application, website, and Customer Happiness Centres. An automatic transfer order is created once an Ejari contract for the new premises is obtained through any of the real estate companies or typing offices approved by the Land Department.

“At DEWA, we work according to the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide the best government services that facilitate people’s lives and achieve their happiness, and in line with the leadership’s directives of reducing the number of visitors to government centres to 80% by 2018,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“DEWA strives to adopt innovative ways to improve the quality of services based on the highest standards of efficiency and reliability, and provide smart services enabling customers to carry out their transactions anytime, anywhere, without having to visit DEWA offices. This saves their time and effort, achieves their happiness, and exceeds their expectations. We work according to the Dubai Plan 2021, which aims to make Dubai a smart, integrated and connected city, and according to DEWA’s vision to become a sustainable innovative world-class utility. The new service will save time and effort when moving to a new property without having to pay any new deposit, unless the amount in the current property is less than the deposit required for the new property,” added Al Tayer.

The ‘Move To’ service is one of several innovative initiatives introduced by DEWA’s innovation team recently, to support DEWA’s continuous development process, enrich customers’ experience, and facilitate and accelerate procedures. This saves time and effort and also achieves customers’ happiness.

DEWA adopts the latest technology solutions, provides innovative services, and encourages its customers to benefit from its smart services. They can complete their transactions and pay their bills anytime, anywhere, through the website or through DEWA’s smart application, which is compatible with the different operating systems and smart devices. The adoption rate of DEWA’s smart services reached 72% during 2016. DEWA aims to raise this rate to 80%, by the end of 2017.


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