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The Evolution of Consumer Behaviour: How Businesses Can Adapt and Thrive

In a digital-first post-pandemic world, consumer expectations and needs are evolving fast. While businesses used to be seen solely as institutions that provide goods...
Getting the customer journey right is about how you remove friction from the customer experience regarding the purchasing, payments and billing process.

Three Tips to Get the Customer Journey Right

In a world where your customers are pressed for time, being easy to deal with is one of the best ways for your business...
Many small business owners are thinking about developing fresh strategies that will hold up during turbulent times and beyond.

How to Maintain Customer Relationships in Uncertain Times

Uncertain times present a myriad opportunities for business owners to re-evaluate and develop new ways to fine-tune their operations. Many small business owners are...
Stefan Toubia - Founder and CEO of Raayi

Online Customer Reviews Can Make or Break a Business

CEO of business review app emphasises customer ratings should be part of company’s revenue-generation strategy. Online customer reviews can usher in major opportunities for revenue...

Dubai Economy Receives 11,655 Consumer Complaints in Q1 2020

The Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy received 11,655 consumer complaints during the first three months of 2020, which was...

Secret To Successful Business: Build Customer Centric Strategy

The most successful businesses are those that can make a strong connection with their customers. Successful brands have a knack for knowing what their...

World’s Top Airports for Customer Experience Revealed

Airports Council International (ACI) World has revealed the winners of its world-renowned Airport Service Quality Awards which recognize those airports around the world that deliver the...

Research Reveals UAE Consumers Demand ‘SuperService’

Four-in-Five UAE consumers want an immediate response from the organizations they contact UAE consumers want organizations to deploy new technologies such as voice...

‘Consumer Friendly Standards’ to improve relations between traders and consumers

First-of-its-kind standards in the region will be announced in Q1 2019 itself Open to all businesses in Dubai; submissions will be received online ...

Dubai Launches 1st AI Consumer Protection Service

The Commercial Compliance & Consumer Protection (CCCP) sector in the Department of Economic Development (DED) Dubai, has launched a ‘Smart Protection’ service, first of...

AI Will Dramatically Change The Way We Work

Artificial Intelligence reaches beyond Silicon Valley to energy, finance, health care and retail sectors with consequences for the workplace and consumers    Just as in the...

Social Media for Businesses in 2017 is Different

Tools of social media for business could often go out of vogue as soon as their creators trim advertising budgets. Such fast turnover often...

Nina for Alexa Proves Customer Service Is a Skill Hard to...

Say "Hello, Nina!" if you are use to benefit from customer services from companies and brands. Nina for Alexa harnesses Nuance artificial intelligence to...

Poor Customer Service Drives Away 60% of Consumers

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it...

Arabic to become main language across invoices, customer care services

Invoices, price tags and menu cards will have information in Arabic by end of year Call centres and reception desks will have Arabic...

Top 5 Customer Service Trends for 2015

In 2015, customer service will become more complicated and compelling than ever. Brands will often find themselves forced to adapt not only to new...

Upcoming Customer Service Trends for 2014

There is a widespread belief that customer service is doomed to take a turn for the worse. The truth, however, is that accurate customer...

Excellent Customer Service is a Profitable Imperative

Today, business establishments and entreprises focus more and more on selling their products. As a result, often some cheat or sting their clients. Moreover, many fail to...