Dubai Healthcare City Authority reveals key performance figures for 2015

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The free zone’s performance is evident with the number of partners it houses– more than 300, who have established base in the free zone.

Bader Saeed Hareb, CEO, Investment Sector, said, “The year-on-year figures demonstrate our commitment to positioning Dubai Healthcare City free zone as a health and wellness destination. In this patient centered value chain, we are strengthening our offerings and working with our stakeholders for long-term growth. We feel a deep responsibility to ensure our patients, healthcare professionals, partners and investors are together creating tangible value for the communities we serve.”  

Medical education is an integral part of the free zone’s value creation. Dr Amer Ahmad Sharif, CEO, Education Sector, said, “As we prepare to open our doors to the next generation of medical students, we are proud to say that we are proceeding well. Our core efforts are to strengthen the necessary academic infrastructure to establish the Mohammed Bin Rashid University of Medicine and Health Sciences as one of the top universities in the region.”

Strategic achievements in 2015

In 2015, Dubai Healthcare City Authority demonstrated its commitment to enhancing the health sector and contributing to the healthcare system of the Emirate through strategic goals.

Memoranda of understanding

The Authority signed memoranda of understanding (MoUs) with the UAE Ministry of Health (MOH) and Mediclinic Middle East. Both MoUs will jointly develop healthcare professionals’ capabilities and skills to improve healthcare delivery in the country.

Towards medical education, DHCA and the Ministry of Health will collaborate across areas including clinical skills training and development of scientific research through the Mohammed Bin Rashid Academic Medical Center (MBR-AMC). The two parties will also facilitate patient referrals to deliver the required medical expertise and services.

The collaboration with Mediclinic Middle East will help build healthcare capacity through clinical and professional development, academic programs and research. The MoU will benefit existing postgraduate students at the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU) and future post- and under-graduate intakes. From an academic perspective, doctors from Mediclinic Middle East can take up adjunct faculty positions at the University.

New operational sectors

Dubai Healthcare City Authority unveiled new operational sectors within the free zone. The sectors Dubai Healthcare City Authority – Investment (DHCI) and Dubai Healthcare City Authority – Education (DHCE) leverage the free zone’s global healthcare standards and strengthen its medical tourism portfolio and clinical-academic environment.

Both sectors are regulated by independent arm Dubai Healthcare City Authority – Regulation.  The unveiling of the operational sectors follows on from the successful conclusion of the collaboration with TECOM Group, a member of Dubai Holding.

Patient Satisfaction Survey 2014-15

The Patient Satisfaction Survey 2014-15 measured patients’ experience of received care and identified the main drivers of satisfaction within the Dubai Healthcare City free zone. As per findings, 9 out of 10 patients are satisfied with staff and healthcare practitioners across all categories in Dubai Healthcare City, and are willing to recommend the facilities they are visited to their family and friends.

Regulation in 2015

Regulation and licensure of all healthcare professionals and healthcare operators together with the handling of any complaints arising from the provision of clinical services is handled by DHCR.

In 2015, DHCR increased the number of licensed healthcare professionals by 20% – licensed 919 healthcare professionals, bringing the total number of healthcare professionals from 4,534 in 2014 to 5,400 in 2015. It increased specialties by 68% from 90 in 2014 to 152 in 2015.

DHCR received a total of 40 complaints in 2015 compared to 51 in 2014. Typically complaints include medical errors, inappropriate treatment, miscommunication and negligence. DHCR ensures standards are maintained through a series of ongoing requirements and inspections; total on-site inspections conducted were 152 compared to 30 in 2014.

Since online examinations for healthcare professionals were introduced in 2014, more than 1,000 healthcare professional have taken the exams. (At the beginning of 2015, DHCR expanded its licensing framework, adding 34 new countries totaling 63.)  

Additional milestones achieved in strengthening the regulatory framework within the free zone are, first, the implementation of the new health insurance law, authorizing DHCR to register healthcare facilities; to approve prices for healthcare services; and to monitor approved prices, among other responsibilities; and second, the introduction of a new regulation to issue and renew licenses of pharmacies and pharmacy practitioners within the free zone.

In terms of new services, DHCR introduced Home Healthcare Service to support Dubai’s health system by encouraging optimum utilization of hospital beds and to extend healthcare services geographically to reach patients in their residences in Dubai.

Education in 2015

DHCE oversees the development of the Mohammed Bin Rashid University of Medicine and Health Sciences, part of the Mohammed Bin Rashid Academic Medical Center. The MBR-AMC caters to medical education events through its conference center, education suites and lecture halls.

In 2015, Continuing Professional Development (CPD) events saw a steady volume, recording 318 relatively close to 309 in 2014. Medical education events including simulation had good attendance with almost 26,000 participants, around the same figure recorded in 2014.

The total Continuing Medical Education (CME) credit hours provided reached 938.25 by 2015 year end.  

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