Tags Customer Service

Customer Service

Dubai Launches 1st AI Consumer Protection Service

The Commercial Compliance & Consumer Protection (CCCP) sector in the Department of Economic Development (DED) Dubai, has launched a ‘Smart Protection’ service, first of...

AI Will Dramatically Change The Way We Work

Artificial Intelligence reaches beyond Silicon Valley to energy, finance, health care and retail sectors with consequences for the workplace and consumers    Just as in the...

Social Media for Businesses in 2017 is Different

Tools of social media for business could often go out of vogue as soon as their creators trim advertising budgets. Such fast turnover often...

Nina for Alexa Proves Customer Service Is a Skill Hard to...

Say "Hello, Nina!" if you are use to benefit from customer services from companies and brands. Nina for Alexa harnesses Nuance artificial intelligence to...

Poor Customer Service Drives Away 60% of Consumers

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it...

Arabic to become main language across invoices, customer care services

Invoices, price tags and menu cards will have information in Arabic by end of year Call centres and reception desks will have Arabic...

Top 5 Customer Service Trends for 2015

In 2015, customer service will become more complicated and compelling than ever. Brands will often find themselves forced to adapt not only to new...

Upcoming Customer Service Trends for 2014

There is a widespread belief that customer service is doomed to take a turn for the worse. The truth, however, is that accurate customer...

Excellent Customer Service is a Profitable Imperative

Today, business establishments and entreprises focus more and more on selling their products. As a result, often some cheat or sting their clients. Moreover, many fail to...

“Customer Service Charter” activities launched

Ministry of Finance (MoF) recently launched its “Customer Service Charter” activities. Part of the Emirates Government Service Excellence Programme, the initiative aims to enhance the standards of services offered to customers in the UAE.