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Ramadan Changes Food Consumption Patterns

Oats and flour are some of the best-selling food categories in the month of Ramadan, reflecting higher demand than usual in the GCC region...

Middle East Still a Big Opportunity for Luxury Brands

Emerging markets consumers continue to drive luxury market growth Multiple luxury brands double sales growth and lead profitability Emerging consumers markets continue to drive luxury market...

Why People Buy Smart Home Technology

Safety and comfort are the primary reasons people buy smart home technology products like Amazon Echo and Google Home. A new study was conducted in...

Poor Customer Service Drives Away 60% of Consumers

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it...

Three Growth Industries for Small Business Ventures

Small businesses are envisioned to become the backbone of the local economy. Changing consumer attitudes, regulatory reforms and demographic shifts constantly create new space...

Ramadan Trends: Generosity, Shorter Working Days and Less Spending

One of the latest Ramadan trends according to consumer behaviour insights observed in the past few years, is that less people are spending more...

Consumer compaints in Dubai up 59% compared to 2014

Consumer complaints received at the Department of Economic Development (DED) in Dubai increased to 21,896 in 2015, an increase of 59% from the 13,770...

68% of UAE consumers bought staff online in the past six...

Nielsen Study: Retailer Accessibility Beyond Physical Branches UAE consumers are no longer looking for their needs in only their local retailers, but are taking strides...

Worldwide IT spending to grow 0.6% in 2016

Worldwide IT spending is forecast to total $3.54 trillion dollars in 2016, just a 0.6 percent increase over 2015 spending of $3.52 trillion dollars,...

Most Credible form of Advertising among UAE Consumers

The most credible form of advertising comes straight from the people we know and trust. Eighty-five percent of UAE online respondents say they trust...

Cyber Monday 2014 Heaviest Online Spending Day in History

Full Thanksgiving-Cyber MonCyber Monday Posts a 17-Percent Annual Gain in Online Desktop Sales, While Weekend Buying Increased 26 Percent Full Thanksgiving-Cyber Monday Period Achieved Strong...

What Consumers Buy During Black Friday, Cyber Monday Sales

Retail bells are ringing, can you hear them? Chances are, you started hearing them weeks ago—and you’ll keep hearing them for the rest of...

MENA Consumers Browse But Rarely Buy Online

Online shoppers in the Middle East and Africa spend a lot of time browsing for products on the web without buying them. The fact...

“Sorry” and “thank you” isn’t synonymous to good customer service

The communication between companies and their customers is never simple and some industries are more successful than others when it comes to customer service....

In-Store Shopping Preferred in the Middle East

Although e-commerce is growing, traditional brick-and-mortar shops are still dominating the retail industry around the world. And the Middle East is no exception –...

Cars sector rated most ‘consumer-friendly’ in Dubai

Gold sector marks entry to region’s first-ever ‘Consumer-Friendliness Index’ with overall third, Hypermarkets rated second and Apparel sector gets lowest rating The Cars sector in...

Breakfast: Still The Most Important Meal of The Day

There’s no mistaking the impact that technology is having on our daily lives—and its steadily expanding. Being connected can oftentimes encourage us to accomplish...

Dubai consumers highly satisfied with steps to resolve complaints

DED call centre receives 2,965 consumer complaints during first three months of 2014 82% consumers satisfied with complaints resolution Complaints on services account for the largest...