Emirates inaugurates new customer contact centre in Dubai

 Emirates airline has officially inaugurated its dedicated customer contact centre in the Outsource Zone Dubai, following a visit to the facility by His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive Emirates airline and Group.

Acting as a global information hub for its valued customers’, Emirates’ 770 seat contact centre has been purpose built utilising state-of-the-art technology, in keeping with the airline’s commitment to quality. Read more

Front door post box, but it costs

Emirates Post has announced four new improved post box service options for individuals, starting January 1, 2012. Personal P.O. Box services for residents of villas are now available in selected areas of Dubai.

Of the four individual P.O. Box bundles, the all-new ‘My Home’ service allows residents of villas to have a personal mail-box installed on their compound wall, so that mail can be delivered directly to and collected from their doorstep. The initial annual rent is AED750, with additional options available for additional fees up to  AED1,550.

So, having the mail delivered to your front door can cost you up to AED2,300 (US $625). Comfort comes with a price tag! Read more

Emirates ID Cards on The Spot

The Emirates Identity Authority (Emirates ID) will start printing and delivering ID cards on the spot within three months. The process will be very similar to the issuance of driving licences. It is aimed at saving time for both, customers and authorities.

At first the new procedure will be implemented to Emiratis ID cards applicants, and later will be extended to expatriates.

As of now, applicants have to apply for renewal either online or at a typing centre and the ID card is issued through post offices.

Renewal of Emirates ID cards will be instantly provided. Applicants will be able to renew their ID cards at the Emirates ID registration centres on the spot, once the new system is launched. Walk-in customers for renewal will not need appointments.

In future, when on the spot printing starts for first-time applicants, they can get instant delivery of their cards at Emirates ID registration centres after completing the pre-registration process online or at typing centres and completing the biometrics and photograph procedures.

On the spot printing will begin at selected Emirates ID registration centres in Abu Dhabi for Emiratis within three months. Subsequently, more registration centres will be selected in the rest of the emirates.

Gradually, all centres across the country will offer on the spot printing, especially after the necessary data has already been acquired and fed into the database.

DED forms two committees for grievances on licensing & permits and commercial compliance & inspection

• Initiative is part of the Department’s commitment to promoting transparency

The Department of Economic Development (DED) in Dubai has formed two committees to redress grievances relating to licensing and permits procedures; and commercial compliance and inspection. Based on Law No: (13) of 2011 regulating economic activity and Article No: (34) relating to redressing grievances on the decisions taken by the Department, the two committees are part of DED’s keenness to uphold transparency. Read more

Emirates Post Group launches Internal Communications Programme

• Initiative aims to enhance employee communication and service quality
• Part of an integrated strategy to strengthen internal communications

Emirates Post Group has launched a new programme for employees under the theme “Your voice is heard” as part of enhancing internal communications and incorporating feedback from its 2600-strong workforce into the decision-making process. Read more

Emirates Competitiveness Council holds first board meeting after restructuring

The restructured board of the Emirates Competitiveness Council (ECC) held its first meeting at the Banyan Tree Hotel in Ras Al Khaimah in the presence of His Highness Sheikh Saud Bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al Khaimah. The meeting was chaired by Her Excellency Reem Al Hashimy, Minister of State and President of the Council. Read more

4th Annual E-Services Excellence Award set to honour Dubai Trade customers

The 4th Annual E-Services Excellence Award (ESEA 2011), to be held under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, and organised by Dubai Trade, the premier trade facilitator under Dubai World, has drawn enthusiastic response from the trade & logistics customers of www.dubaitrade.ae. Read more

Economic Zones World signs up ZAJEL for courier and mailroom solutions

Strategic partnership designed to meet sharp increase in customer transactions with Jafza

In line with its commitment to bring enhanced services to its customers, Economic Zones World recently (December 13) signed an agreement with ZAJEL, one of the leading and fastest growing courier companies in the UAE, a subsidiary of technology & professional services provider emaratech FZ LLC, to provide courier and mail sorting services for customer transactions with Jafza. Read more

DED Trade license fees can be paid at Post Offices

Fees of trade licenses issued by the Dubai Department of Economic Development (DED) can be paid at post offices from September 21, following an agreement between DED and Emirates Post.

DED customers can present the payment slips to any post office in the UAE and pay the required fees at the postal counters. The postal employee will record the transaction through a real-time link between Emirates Post and DED. Customers can also ask for a printout of the trade license at the post office counter. Read more

Emirates ID explores ways of manufacturing ID cards in UAE

• Initiative is aimed at reducing operating costs

The Emirates Identity Authority (Emirates ID) has held discussions with the German company, Bundesdruckerei GmbH, on co-operating in the field of manufacturing and supplying raw ID card materials with high security specifications. Bundesdruckerei GmbH is one of the leading participants in the tender launched recently by Emirates ID for supplying ID cards and manufacturing them locally.

The Emirates Identity Authority is looking at reducing operating costs, particularly due to the increasing daily production of printed ID cards. According to preliminary estimates, the initiative is slated to save AED100 million over the coming five years and create tens of new job opportunities for UAE nationals. Read more

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