Exchange Program for Galaxy Note 7 in UAE

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Samsung Gulf Electronics today announced the availability of its Exchange Program for Galaxy Note 7 owners in the UAE. This program is in response to the recent announcement regarding isolated battery cell issue of the Galaxy Note 7 device.

While there has been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note 7 exchange program. And, because customer safety is an absolute priority, Samsung has stopped sales of the Galaxy Note 7.

“Samsung is taking a proactive approach to address customer needs around the Galaxy Note 7,” said Mr. Ismail Yoon, President of Samsung Gulf Electronics. “We are encouraging customers to replace their Galaxy Note 7 by taking advantage of our Product Replacement Program. “The safety and satisfaction of our customers is Samsung’s top priority.”

For customers who have the Galaxy Note 7 device, Samsung in the UAE will voluntarily exchange their current device to a new Galaxy Note 7 over the coming weeks till December 31st, 2016 at multiple locations*. Until the new Galaxy Note 7 stock arrives, a loan device will be provided as an option.

Galaxy Note7 owners are advised to call Samsung Customer Service at on 800-Samsung (800-7267864) for any questions or concerns.

Designated locations are:

  • Samsung Brand Shop in Dubai Mall, Dubai, UAE
  • Samsung Brand Shop in Mall of the Emirates, Dubai, UAE
  • Samsung Brand Shop in City Centre Mirdif, Dubai, UAE
  • Samsung Brand Shop in Deira City Centre, Dubai, UAE
  • Samsung Brand Shop in BurJuman, Dubai, UAE
  • Samsung Brand Shop in Ibn Battuta Mall, Dubai, UAE
  • Samsung Brand Shop in Marina Mall, Abu Dhabi, UAE
  • Samsung Brand Shop in Khalidiyah Mall, Abu Dhabi, UAE
  • Samsung Brand Shop in Bawabat Al Sharq Mall, Abu Dhabi, UAE
  • Samsung Brand Shop in Dalma Mall, Abu Dhabi, UAE
  • Samsung Brand Shop in Sahara Centre, Sharjah, UAE
  • Samsung Brand Shop in City Centre, Sharjah, UAE
  • Samsung Brand Shop in City Centre Nasseriya, Sharjah, UAE

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