New MENA-focused platform for travel agents launched

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EmQuest, a division of Emirates Group, and Contac Services Inc., a leading source for travel solutions, partner up to launch the mywurld™ travel platform in Middle east & Africa. The mywurld™ suite of products will enable EmQuest to provide travel agents with a number of new, innovative products, adding value for their agencies and end customers.

EmQuest customers will be provided a single solution to manage their GDS bookings and to access global content, Emirates group products, local and regional vendors and Contac’s comprehensive suite of content.

The mywurld™ travel platform will enable travel agents to upsell GDS bookings with leisure components such as accommodation, tours and meet & assist by directly working with consolidators. Travel agents can then drive incremental revenues from existing air bookings.

“Leisure has been a missing component in the range of solutions and suppliers that we offer. With mywurld™ , travel agents and their customers will find it easy, convenient and cost-effective to plan, book and communicate their itineraries, photos, etc., on the go.” said Naz Nizari, Senior Vice President of EmQuest.

“EmQuest has worked closely with travel agents and Contac Services to ensure that mywurld™ works well in their markets while giving them a competitive advantage with significant increases in revenue. It also closes the gap between the offering made by travel agents and Online Travel Agents and takes travel agents into new areas of online travel,” she added.

A cornerstone feature of mywurld travel platform is that passengers can browse and book this content at their convenience, while travel agents can continue to earn commissions. Once booked, each customer will receive a mywurldTM itinerary which is dynamically generated as a personalised website with choices specific to each client and their specific itinerary. The suite of products also includes the mywurld travel planner –a tool that can simulate leisure itineraries without the need for an air ticket GDS booking.

Travel agents and their clients will benefit from rich destination information, flight and weather updates and the convenience of booking accommodations, destination excursions, entertainment, travel insurance and restaurant reservations either online or from their mobile smartphone will introduce the highest levels of service through the EmQuest solution. The Contac mywurld™ platform is also connected to the most popular social networking sites such as Facebook and Twitter and allows travellers to upload and share their travel photos and travel details in real time with their personal network of family, friends and colleagues.

“Contac is thrilled to announce our landmark partnership with EmQuest;” says Riaz Pisani, CEO of Contac Services Inc.
“We look forward to bringing this world-class solution to market and providing EmQuest with the most advanced, leading-edge online travel portal for all of their travel agents globally.”

A dedicated regional helpdesk has also been created to help customers with mywurld™ bookings and they can be contacted on 04-3898877. The help desk currently operated from 0800 – 2200 (Sat – Thrs).

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