Several BlackBerry users in the UAE have regained access to BlackBerry Internet Services (BIS) on their devices following three days of downtime. The services resumed early today morning as users could exchange messages on the BlackBerry Messenger (BBM) and receive e-mails.
A senior executive from BlackBerry maker Research in Motion confirmed support teams were hard at work to resume services across the Europe, Middle East and Africa (EMEA) region.
In an e-mail statement, Robin Bienfait, Chief Information Officer, Research In Motion confirmed, “Email systems are operating now and BlackBerry is clearing backlogged messages.”
He added, “We are doing everything in our power to restore regular service everywhere and to restore your trust in us.”
He also ‘apologised’ to BlackBerry customers for the interruptions and inconvenience.
“You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation,” said Robin.
In an e-mail statement sent to Khaleej Times, telecom operater du confirmed the services were restored across its network.
“We are glad to inform you that as per the latest information available from Research in Motion (RIM), e-mails and BlackBerry Messenger systems are back to normal. Priority is being given by RIM to clear back-logged messages and to minimise the impact,” read the statement.
However, at the moment, browsing is unavailable as teams at RIM are monitoring service stability, and this service is expected to go on-stream at a later stage. In the meantime, support teams at RIM have added capacity to help with message delivery between regions and continents. The telecom operator advised customers to restart their BlackBerry devices if they were still facing issues.
The current BlackBerry service status for Europe, Middle East, India and Africa are as follows
- Email systems are operating and BlackBerry is clearing backlogged messages
- Support teams are working to minimise impact on customers
- BBM traffic is online and traffic is passing successfully
- Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
- Support teams have added capacity to help with message delivery between regions and continents