Dubai Electricity and Water Authority (DEWA) launched the first Governmental app for BlackBerry PlayBook subsequent to its applications available for the iPhone, iPad, Android, and Windows 7. This comes within the framework of promoting, streamlining and simplifying DEWA’s e-services delivered to customers.
While doing this, DEWA has paid great attention to time, speed and accuracy, especially at the launch phase leading to the fact that customers can now perform many tasks without resort to logging on to DEWA’s website.
On this occasion, Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, said, “In line with the directives of his Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, aiming to consolidate Dubai’s leading position as a world hub for business and finance, DEWA brings in and applies best technology and solutions as well as implementing them into its various e-operations with the purpose of to integrating them with Dubai Strategic Plan.” “DEWA adopts a vision aiming to combine excellence and leadership into its services, as well as working relentlessly to apply best practices and pioneering systems to provide government services in compliance with the highest criteria of quality and excellence in line with Dubai Strategic Plan 2015, which aims at building knowledge-based economy,” he further added.
DEWA has developed this application via its own manpower, namely its IT Team. Thanks to this application, customers can now read DEWA’s news, get to know about its events, get access to video gallery, use bill-inquiry service, epay and mpay service, send feedback to customer service centres as well as knowing their timing, specify the nearest centre for bill payment via Google maps, etc.,” he pointed out.
Eng. Marwan bin Haidre – VP and Head of IT Division at DEWA, said, “DEWA’s strategy is based on delivering its service to a wide range of customers, as its ultimate objective is to make everything easy for customers so as to save their time, efforts and money. This application is part of a variety of e-services available on DEWA’s website or via smart phones applications. This application will be available within coming days in Application World.” DEWA takes pride in its achievements which secure e-services to its customers, as the percentage of transactions performed in 2010 through the internet reached around 546,489. Besides, all DEWA’s relentless efforts to streamline its services have led to its winning several awards and certifications including “The Award of The Best IT Division in the Middle East 2010″, Middle East 16th Excellence Award for Government ‘&’ e-Services” being the best authority to deliver e-services in 2011, and finally the Award of the Year’s Application in Social Communication 2011 due to its development of smart phones and devices.