Mercator Technical Operations Manager recognised for industry excellence
Mercator’s Technical Operations Manager, Patrick I’Anson has been crowned ‘2010 Call Centre Manager of the Year’ by Insight, the Middle East’s largest contact centre organisation, at the 2010 Annual Middle East Call Centre Awards, held on 12th May 2010.
For the past six years, Insight has hosted a regional awards ceremony recognising the best of the best across several categories within the call centre management industry. This latest award follows on from Mercator’s success last year, when Mercare, Mercator’s Customer Care Centre, won for best medium sized call centre in the 2009 awards ceremony.
Fayyaz Alam, Vice President of Information Technology Production Services said; “We are extremely proud of Patrick and the whole Technical Operations Centre team as this award speaks of the level of excellence our Technical Operations Centre is reaching to support our customer focussed strategy.â€
Mercare Customer Care Centre operates 24 hours a day, 365 days a year, offering a single point of contact for Mercator customers, which currently include over 50 corporations across the globe, ranging from airlines to ground handling agents, tour operators and a variety of hotels, in addition to 35,000 employees of the Emirates Group.
With full first line and remote second line support, Mercare is able to offer its customers unparalleled, end-to-end support ranging from end-user desktop devices and application support, to the underlying mix of internal network devices and topologies, as well as third party vendor networks.
Mercator, IT subsidiary of the Emirates Group, is highly respected globally as a provider of IT solutions geared to the airline and travel industries. It is a global provider of business technology solutions, delivering business transformation process improvement and return on investment to more than 100 customers in five continents.
Mercator’s solutions and services include financial management, cargo and logistics, passenger and airport solutions, process outsourcing, CRM and loyalty, hotel sales distribution, IT consulting and systems integration.
Comments