Emirates NBD launches online customer care platform

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  • Provides dedicated webpage on bank website to channel customer feedback and enquiries
  • New service to expedite review process for customer queries and complaints
  • Initiative supports ongoing customer service enhancement programme

Further highlighting its continued commitment to customer service, Emirates NBD, the largest banking group in the Middle East in terms of assets, announced today the launch of its new online customer care platform. The new platform that has been activated as a dedicated webpage on the bank’s website enables customers of Emirates NBD to provide feedback at their convenience.

For easy navigation and access, the new customer care webpage has been divided into three categories, namely, feedback, enquiries and complaints. All the complaints received through this channel will be logged into the bank’s sophisticated customer relationship management system and assigned to the relevant departments for review and resolution.

“This new dedicated customer care platform not only makes it convenient for our customers to communicate at their convenience, but also expedites the review process for all service related queries and complaints,” said Saif Al Mansoori, Head – Group Business Marketing, Emirates NBD. “As a bank that places customer service at the heart of its operations, we are delighted to offer this new service as a valuable addition to our existing customer support infrastructure. We intend to further develop this platform during the year as part of our customer service enhancement programme.”

The new customer care webpage is the latest addition to Emirates NBD’s numerous existing channels that include “BankNet”, the comprehensive Internet banking platform, telephone banking, PDA and mobile banking.

“Last year, Emirates NBD also launched the ‘Customer Day Program’ in several branches, which provided customers with the opportunity to interact with Emirates NBD’s senior management and share their opinions and feedback about the bank’s services and products” said Al Mansouri.

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