50% of IBQ customers now bank online
1. 50 per cent of bank clients actively logging on to ibqonline
2. Enormous uptake of secure, state-of-art, 24/7 service testament to simplicity and range of options available at ibqonline
Half of all IBQ customers are now accessing the bank’s services online, the Doha-headquartered bank announced today. This tremendous response from customers is especially significant, the bank pointed out, considering the major increase in customer base that the bank witnessed during the last year.
A secure, state-of-the-art service, available 24 hours a day, seven days a week, ibqonline offers a tremendous array of easy-to-use options, including viewing account balances and recent activity, accessing credit card statements and balances, making payments, ordering new cheque books, credit and debit cards, and transferring funds to other accounts at IBQ, as well as to domestic and international accounts. Additionally, customers may contact their experienced IBQ customer advisor through the ibqonline secure messaging system.
Self registration for access to ibqonline is an easy process for IBQ customers with a current or savings account and an IBQ ATM card.
The success of IBQ’s multi-channel marketing campaign to increase awareness of ibqonline came at a time of sustained expansion in the bank’s overall customer base, explains James Neslon-Parker, Chief Operating Officer of IBQ. “Last year, IBQ saw its total number of customers more than double, and we currently project that our customer base will increase by an additional 150 per cent by the end of this year,†Nelson-Parker said.
“By offering our customers the safest and most secure online services to access their accounts, IBQ continues to set new benchmarks in customer care,†he added. “The introduction of services such as ibqonline comes as part of our wider commitment to expand our presence in the country – both by offering innovative new services and by continuing to grow our bricks-and-mortar branch network across Qatar. The ongoing expansion of our total customer base is testament to the success of our long-term strategy of sustainable growth.â€
About The International Bank of Qatar (IBQ)
IBQ is a well established and rapidly growing commercial institution, offering a full range of Retail, Private and Corporate Banking solutions. IBQ has a strong commitment to build long-lasting relationships with its customers and provide them with excellent customer service with a focus on making banking simple, convenient and tailored to their needs. IBQ is one of the oldest existing banks in Qatar and celebrated its 50th anniversary in 2006. It has a growing network of 9 branches and 30 ATMs in strategic locations throughout Qatar.
IBQ was named the fastest growing bank in the Middle East by The Banker’s 39th edition of its “Top 1000 Banks 2009†survey. Additionally, IBQ has previously bagged the Best Customer Service Award for 2008 and 2009 from the Banker Middle East Magazine.
IBQ is 30% owned and managed by the National Bank of Kuwait (NBK), the highest rated bank in the Middle East, and the only bank in the Middle East to be named among the world’s 50 Safest Banks in 2009. IBQ is a growing bank that benefits from an international network as a result of its affiliation with NBK which gives its customers access to greater resources and a wide range of international services.
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